Returns Policy

Please notify us prior to arranging a return of any item. State the reason for the return and any evidence regarding any damage or defects. The return address for your item may not be our depot and so may need returning to an alternative address to ours. We will inform you of this once we receive your return request. Non-Stock items, bespoke cut, fabricated or specially ordered items cannot be returned us.


CONSUMER RIGHT OF RETURN AND REFUND

This clause only applies if you are a consumer.

If you are a consumer, you have a legal right to cancel a contract during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund.

Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.

However, this cancellation right does not apply in the case of:

• any made-to-measure or custom-made products or products made to your specification or clearly personalised;
• newspapers, periodicals or magazines;
• perishable goods, such as food, drink or fresh flowers;
• software, DVDs or CDs which have a security seal which you have opened or unsealed.

YOUR RIGHT TO CANCEL

You have the right to cancel this contract within 14 days without giving any reason following receipt of the goods.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or the last good or the last lot or piece (as the case may be).

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or email) .

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Goods must be returned to us in an unused condition, as supplied and must be suitable for resale at full price.

We will only accept goods for refund once inspected by us at the time of delivery or shortly after and accepted by us.

We accept no liability for damage to goods in transit that have been returned to us - these goods remain the sender's sole responsibility until the goods have been received by us, inspected and accepted.

Goods must be returned to us with paperwork clearly indicating when they were purchased, the name and address of the purchaser and the method of payment - a copy of the invoice originally supplied with the goods is ideal.

We have no liability to accept goods back and / or issue a refund outside the statutory period, however we will look at each request individually.

Goods returned outside the statutory period may be subject to a handling charge, at our discretion, for a variety of reasons including, but not limited to, reflecting the diminished resale value of the goods, our costs incurred in inspecting, processing and refunding the goods.

EFFECTS OF CANCELLATION

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us, or where costs have been incurred by us through no fault of our own such as supplementary charges by carriers due to their inability to deliver because of factors / circumstances not advised to us by you).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

The return of goods is the purchaser's responsibility and must be despatched back to us within 14 working days of notice of cancellation has been given.

If the goods cannot normally be returned by post (they are too large, for example), we are not liable for either the costs, organisation or responsibility of collecting them and returning them to us.

Goods must be returned to us at your expense in an unused condition, as supplied and must be suitable for resale at full price.

We will only accept goods for refund once inspected by us at the time of delivery or shortly after and accepted by us.

We accept no liability for damage to goods in transit that have been returned to us - these goods remain the sender's sole responsibility until the goods have been received by us, inspected, and accepted.

Goods must be returned to us with paperwork clearly indicating when they were purchased, the name and address of the purchaser and the method of payment - a copy of the invoice originally supplied with the goods is ideal.

We will make the reimbursement without undue delay, and not later than-

5 days after the day we receive back from you any goods supplied, or
(if earlier) 5 days after the day you provide evidence that you have returned the goods, or
if there were no goods supplied, 5 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees because of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You will have to bear the direct cost of returning the goods unless you have received the incorrect goods as a result of our error or if they are faulty or damaged upon receipt.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

DELIVERY

We will deliver goods ordered by you as soon as possible to the address you give us for delivery when your order is placed, but in any event within 14 days of your order. However, we reserve the right not to make deliveries outside the United Kingdom unless our ordering form provides that facility.

Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition, then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery, then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 2 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 14 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 14 days from the date on which you ordered the goods.

If you fail or refuse to take delivery of the Products and without prejudice to any other rights and remedies available to us, we may:

• store the Products until actual delivery and charge you the reasonable costs (including, without limitation, insurance) of storage.
• sell the Products at the best readily obtainable price and either:– (i) where you have not already paid for the Products, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the Products or charge you for any shortfall below the price you agreed to pay for the Products; OR (ii) where you have already paid for the Products, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.

For further details regarding our Delivery policy and other services, please visit our Delivery Policy page.

FAULTY PRODUCT, DAMAGED, OR DEAD-ON ARRIVAL

Please note that any products returned to us which you claim to be defective will be checked and verified by our technicians. Any returned products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the product until full payment has been received by us for the return transport costs.

If you notify a problem to us under this condition, our only obligation will be, at your option:

• to make good any shortage or non-delivery.
• to replace or repair any goods that are damaged or defective; or
• to refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as above.